How to Dispute and Remove a Retaliatory Airbnb Review in 2025

Getting a 1-star review is the ultimate nightmare for an Airbnb host, especially when you know it’s unfair. Many hosts don't realize that Airbnb actually has a Review Policy designed to protect you from "retaliatory" feedback.

What is a Retaliatory Review? A review is considered retaliatory if a guest leaves it only after you:

1. Reported them for a party or damage.

2. Charged them for an extra guest or smoking fee.

3. Asked them to leave for violating house rules.

How to Win Your Dispute: To get a review removed, you must prove to Airbnb that the guest violated their terms. Here is the "BnbReviewDoctor" checklist:

• The "Extortion" Rule: Did the guest message you saying, "If you don't give me a refund, I'll leave a bad review"? That is a violation of the Extortion Policy and is the easiest way to get a review deleted.

• Relevancy: If a guest complains about something outside of your control (like the weather or traffic), you can argue the review is irrelevant.

• Keep it on the App: Airbnb rarely looks at WhatsApp or text messages. Always keep your evidence in the Airbnb chat.

Need a Professional Diagnosis? Disputing reviews is a science. If Airbnb has already denied your request, don't give up. At BnbReviewDoctor, we specialize in navigating the appeal process to clear your record.